Complaints & Feedback

SwiftInspect is committed to providing professional, reliable and respectful inspection services.

If you are unhappy with any part of our service, we encourage you to let us know so we can address the issue promptly and fairly.

How to Make a Complaint

You can lodge a complaint by contacting us via:

We can also accept complaints from a representative (such as a property manager or support person) with your consent.

If you require assistance due to language, disability or accessibility needs, we will make reasonable adjustments to support you.

What Happens Next

When you lodge a complaint, we will:

  1. Acknowledge your complaint within 1 business day

  2. Assess the issue and determine what information is needed

  3. Investigate the matter fairly and objectively

  4. Provide a response, usually within 5 business days

  5. Explain the outcome and any actions taken

If more time is required, we will keep you updated.

Escalation

If you are not satisfied with the outcome, you may request that your complaint be reviewed by a SwiftInspect Director.

Our Commitment

We will:

  • treat all complaints respectfully

  • handle matters confidentially

  • investigate issues without bias

  • take steps to prevent similar issues in the future

We do not tolerate abusive or threatening behaviour towards our staff, but we will always address the substance of your complaint.

Privacy

All complaints are handled in accordance with our Privacy Policy.

Information is only shared with those involved in resolving the matter or where required by law.